Terms and Conditions for Bionaid Ltd.

Important Notice:

By using this website, you acknowledge and agree to these Terms and Conditions (T&Cs). Bionaid Ltd reserves the right to modify these T&Cs at any time. It’s your responsibility to review these T&Cs regularly.


The term ‘Company’ refers to ‘Bionaid Ltd.’

Age and Health:

You must be 18 years or older to use this website. If you’re under 18, you’re not permitted to access this site for any reason. You may be required to provide registration details; it’s a condition of use that all information you provide is accurate and up-to-date.
Products are not suitable for those under 18, pregnant, or breastfeeding. Consult a physician before use if you have a medical condition or take prescription medication.

Usage Restrictions:

Use of this site is limited to expressly permitted activities. You’re not authorised to use this site for commercial purposes without prior written consent from the Company. Unauthorised co-branding, framing, or hyperlinking is prohibited.

Intellectual Property:

Content on this site is the proprietary information of the Company. You may print a copy of the Content for personal use, but may not otherwise copy, distribute, or transmit content without prior written consent from the Company.

Accuracy of Information:

While we strive for accuracy, we make no warranties regarding the information provided on our website and will not be liable for any errors or omissions.


This website may contain links to third-party sites. These are provided for your convenience and the Company is not responsible for their content. Linking to these sites is at your own risk.


Any content, suggestions, or other information you submit to the Company through this site grants the Company a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute your submissions. Personal information will be treated in accordance with the Company’s Privacy Policy.


By using our website, you acknowledge that Bionaid Ltd. cannot guarantee that files available for download will be free from malware or harmful elements. You are responsible for your own digital security measures. We bear no liability for your Internet usage or data loss. Information on this site should not replace professional advice and is subject to change without notice. Use this website at your own risk.


All trademarks on this site are the property of Bionaid Ltd. or licensed to us and are protected under law.

User-Generated Content:

You agree not to post content that is illegal, offensive, or infringes upon another’s rights. We reserve the right to remove content and monitor compliance with these terms.


You will indemnify Bionaid Ltd. and its affiliates against any loss or damage arising from your breach of these terms.


Passwords are for individual use only. We reserve the right to mandate password changes and monitor account security. Any violation could result in account termination and legal consequences.

Terms of Sale

By making a purchase, you agree to these Terms of Sale.

During checkout, full terms of your purchase will be provided. You acknowledge that the products we sell contain CBD (cannabidiol) from hemp oil and are considered food supplements. These products have not been evaluated by the FSA and are not intended to diagnose, treat, or prevent any disease. Consult your healthcare provider before use.


Bionaid Ltd accepts payments online in GBP. Prices include VAT. Your account will be charged upon completion of the order on the website.

We utilise an authorised payment server which encrypts all card details using SSL (Secure Socket Layer) protocol, ensuring your information is secure.


Orders are dispatched through Royal Mail’s Tracked 48-Hour Parcel Service, aimed to reach you within two working days. Orders placed after 2PM may require an additional day for delivery.

Bionaid Ltd is not responsible for customs fees, delays, or other issues related to customs. We also do not take responsibility for local courier delivery times.

Free delivery is offered within the UK and Europe. For worldwide shipping, please contact us at info@bionaid.com for a quote.


You have a 2-year right of claim under the Purchasing Act, which covers defects in materials and/or workmanship. This does not extend to errors or damage resulting from improper use of the product/service.

To lodge a complaint, contact us at: info@bionaid.com


Returns are not accepted on demand.


Refunds, when agreed upon, will be issued to the original payment source used for the purchase.

Right of Withdrawal

Products are only returnable if they remain in their sealed, boxed condition and unopened. Returns must be made within 14 days upon receiving return instructions from us.

All return costs are to be covered by the customer. Notification of cancellation must be sent to us via email at info@bionaid.com within 14 days after the purchase.


For complaints about a product purchased from our website, send your concerns to: info@bionaid.com

If you’re a consumer in an EU country, complaints can be lodged through the EU Commission Online Complaints Platform found at: EU ODR Platform

When filing a complaint, please include our email address: info@bionaid.com

Governing Law:

These terms are governed by English law. By using our service, you consent to jurisdiction in England for any disputes arising from these terms. All disputes will be settled in English courts.


We accept no liability for loss (direct, indirect, or consequential) resulting from the use of our products. All trademarks and copyrights are the property of their respective owners and do not endorse this product.